Return Policy

Goods exchange

Only goods with obvious damages could be exchanged. Goods exchange refers to same item code, color and size. If the said item is out of stock, we will refund. All goods will be checked before delivery. Petite reserves the right of any disputes.

1. Goods exchange is available within 7 days after receiving the goods.

2. Kindly contact customer services by email (info@onehealth.com.hk). Further details see Goods exchange procedure below.

3. Any item being damaged or used are non-exchangeable.

4. Please keep all packing in good condition.

5. Each item with hangtag could be exchanged once only.

Goods exchange exclusion

1. Goods received more than 7 days.

2. Item being altered, damaged, used or related parts lost.

3. No hangtag or packing.

4. Any dirt or damage caused by accidental or intentional misuse.

5. All gift.

6. Personal reason.

Goods exchange procedure

1. Kindly contact customer services by email (info@onehealth.com.hk) within 7 days after receiving the goods. Please provide your name, invoice number, item code, reason for exchange and related photo.

2. After final approval, kindly return the damaged item with invoice number and exchange code to us within 7 days by the following ways,

i. Return to One Health Warehouse by courier

Please provide track number after posting. Customer will be responsible for the delivery charges.

3. One Health International Limited reserves the right of any disputes.